Thank you for supporting Classic Furniture Gallery.
To ensure a satisfactory purchase and delivery we ask that you thoroughly read the following terms and conditions.
Cancellation or Default Fee
We reserve the right to charge an administration fee of 25% of the total of the invoice amount, upon any customer cancellation (for more information please read our Lay-by Policy).
Sale or Reduced Goods
We do not exchange or refund on sale, discounted or reduced items.
Floor stock/Clearance or Damaged Goods
All goods purchased as clearance, damaged or floor-stock are “As-Is”. It is the customer’s duty to fully inspect the goods and note any marks or damage/s. They are sold on a non-return or exchange basis. All warranties are null and void on the product/s sold. No spare parts available.
Customer Order
We do not exchange or refund any items that have been specifically manufactured as a one-off order as requested by the client. Classic Furniture Gallery requires a minimum of 50% deposit and the final payment will be due upon delivery. We will try our very best to deliver your order on time, however if there is any delay due to uncontrollable circumstances, we would like to thank you in advance for your patience (for more information please read our Conditions & Policy for Custom Order).
Condition of Sale
Our products are sold to use for different purposes. We do not take any responsibility for items that are kept or used in a manner other than the specified purpose.
Delivery and Payment
All goods will need to be fully paid before the delivery. Please clear the area where your product is to be placed and ensure that there is a reasonable access for the delivery driver on the day of delivery. If no one is at home on the arranged delivery day, a second delivery fee will apply. Any damage must be reported to the delivery driver(s) at the time of delivery.
If the furniture or product does not fit into your house or unit we will not take any responsibility and will not offer a refund or exchange. The delivery driver(s) will take the greatest care when delivering the product however no responsibility taken for any damage/s to the product or home as a result of poor accessibility. To avoid this, the delivery driver(s) will inform you prior to delivering the product/s.
We are not always able to give exact delivery time on the delivery day, however we will make every effort to get there as close as possible to the agreed time. If you wish to change the delivery day, please ensure that you notify the store at least 48 hours prior to the scheduled delivery day.
Pick-Up and Payment
All goods will need to be fully paid before the item/s is release. Please ensure prior inspection to the item/s before leaving the premises, as we do not take any responsibilities once you leave our premises.
Teak & Timber
With any purchase of our timber products there is an understanding that any timber movements or slight defects or imperfections; are an integral part of handcrafted and recycled products. Being a natural material colour inconsistency is to be considered and this also depends on the types of teak timber and the area of which they are from. Due to these facts colour matching cannot be guaranteed, however all efforts will be taken but no responsibility will be accepted.
Furthermore, the beauty of handmade product is that each piece is unique in looks and dimensions, if you require the exact measurements please inform us prior to purchasing/ordering.
NOTE: Any products that are to be altered in any shape or form, this can either be to the colour or physical appearance of the item at the time of purchase; FULL PAYMENT MUST BE MADE PRIOR TO SUCH WORK AS REQUESTED BY THE CLIENT.
Stone
Please be aware that due to the porous nature of stone ALL items must be handled with the up most care. There is an understanding that any handmade and carved pieces may have imperfections.
NOTE: Please handle with care
